Q: Where is your factory? How can I visit your factory?
A: Our factory is located in Wenzhou, Zhejiang Province. We warmly welcome you to visit our factory. Please inform us in advance so that we can make an arrangement.
Q: How can I trust you for the first time?
A: We are verified by both Alibaba and Made-in-China to sell. Our factory has been inspected and approved by a third party. If you still have concerns, you can pay us through Alibaba Trade Assurance.
Q: Why choose us?
A: We’ve been specializing in the machinery industry for more than 10 years. With high-quality products and competitive prices, we also provide you with attentive service. All of these are highly valued by our clients.
All of our products have CE certificates. Our products are sold all over the world and are widely used in the food and chemical industries, etc.
On the basis of equality and mutual benefit, we look forward to building and developing long-term business relationships with customers around the world.
Q：What’s the payment term and price term?
A: We would prefer a 30% deposit by T/T and a 70% balance paid before shipment. But we also accept other payment terms, like L/C. Normally, we quote FOB Ningbo price.
Q: How can I get a quote?
A: Please provide us with the following information:
1) Product and sample pictures
2) Package size (L*W*H)
4) Requirement for speed
Q: Is there a way to ensure that the machine is able to pack my products before delivery?
A: If you don't mind, please send us your sample for testing. We will take videos and pictures to show how it works before shipment.
Q: What services and guarantees can you offer?
A: One year guarantee for main parts of the machine like PLC, touch screen. And we provide lifelong maintenance. Our engineers will teach you how to operate the machine during the period of installation and commissioning.
Q: Is the machine easy to operate, and what can I do if it doesn’t work?
A: The majority of our machines can be operated by one employee. After you buy it, the only thing you need to do is operate the PLC and clean the machine regularly. We will also provide you with instructions and videos to guide you on how to use the machine properly. If you’re still worried about it, we suggest you come and visit our factory first, so that you can learn more things with the help of engineers. What should I do if the machine fails? You can call, email, or contact us via video chat. We will offer solutions within 36 hours. Our engineers can also be dispatched to your country for repairs as required.
Q: How long will delivery and shipping take?
A: It depends on the complexity of the machine. Please place the order at least 1-2 months in advance. When it comes to peak period, please allow more time.
Q: Do you supply packing materials like bags, film, etc.?
A: Yes. We have been cooperating with some manufacturers for many years. If you have needs, please tell us your detailed requirements. We are able to get a competitive price for you. In this way, you can receive the machine and materials at the same time.